Terms & Conditions

You must be at least 18 years of age to use this Site or purchase our products. By using this Site, you represent and warrant that you are 18 years of age or older and have the legal capacity to enter into a binding agreement.

You agree to use this Site only for lawful purposes and in a manner that does not infringe the rights of others or restrict or inhibit anyone else's use and enjoyment of the Site.

The information provided on this Site, including all product descriptions, downloadable resources, and protocol guides, is for informational and educational purposes only. It is not intended to be a substitute for professional medical advice, diagnosis, or treatment.

Always seek the advice of your physician or other qualified health provider before beginning any weight loss program, including the hCG protocol. Never disregard professional medical advice or delay seeking it because of something you have read on this Site.

When Health Matters makes no representations or warranties that the hCG protocol or any of our products are appropriate for your individual health situation. Use of our products is at your own risk.

All product descriptions, pricing, and availability are subject to change without notice. We reserve the right to limit quantities, refuse orders, or cancel orders at our discretion.

By placing an order, you represent that the information you provide is accurate and complete. We reserve the right to cancel any order if we suspect fraud or misrepresentation.

All sales are subject to product availability. In the event a product is out of stock after your order is placed, we will notify you and offer a refund or alternative.

All prices are listed in U.S. dollars. We accept major credit cards and other payment methods as indicated at checkout. Payment is due in full at the time of purchase.

We are not responsible for any fees charged by your bank or payment provider.

We ship to addresses within the United States. Shipping times are estimates and are not guaranteed. We are not responsible for delays caused by carriers, weather, or other circumstances beyond our control.

Risk of loss and title for products pass to you upon delivery to the carrier. Please inspect your order upon receipt and contact us immediately if any items are damaged or missing.

Due to the nature of our products, all sales are final unless the product arrives damaged or defective. If you receive a damaged or defective item, please contact us within 7 days of receipt at [email protected] with your order number and a description of the issue.

We reserve the right to approve or deny return requests at our sole discretion. Approved refunds will be issued to the original payment method within 5–10 business days.

All content on this Site — including text, graphics, logos, images, downloadable resources, and software — is the property of When Health Matters or its content suppliers and is protected by applicable intellectual property laws.

You may download and print materials from this Site for your personal, non-commercial use only. You may not reproduce, distribute, modify, or create derivative works from any content on this Site without our prior written consent.

Our Site may contain links to third-party websites, videos (YouTube, Vimeo), and downloadable PDF resources. These links are provided for your convenience only. We have no control over the content of those sites and accept no responsibility for them or for any loss or damage that may arise from your use of them.

This Site and all products and services are provided on an "as is" and "as available" basis without any warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

We do not warrant that the Site will be uninterrupted, error-free, or free of viruses or other harmful components.

To the fullest extent permitted by law, When Health Matters shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Site, our products, or the hCG protocol — including but not limited to personal injury, property damage, loss of data, or loss of profits — even if we have been advised of the possibility of such damages.

Our total liability to you for any claim arising out of or relating to these Terms or your use of our products shall not exceed the amount you paid for the product giving rise to the claim.

You agree to indemnify, defend, and hold harmless When Health Matters and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or in any way connected with your access to or use of the Site, your violation of these Terms, or your violation of any rights of another.

These Terms shall be governed by and construed in accordance with the laws of the State of Washington, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts located in Washington State.

We reserve the right to update or modify these Terms at any time. When we do, we will revise the "Effective Date" at the top of this page. Your continued use of the Site after any changes constitutes your acceptance of the updated Terms. We encourage you to review these Terms periodically.

If you have any questions about these Terms and Conditions, please contact us: