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Privacy Policy

Effective Date: May 7, 2025

When Health Matters ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at https://whenhealthmatters.com and make purchases through our online store. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.

1. Information We Collect

Personal Information You Provide: When you place an order, create an account, or contact us, we may collect your name, email address, mailing address, phone number, and payment information.

Automatically Collected Information: When you visit our website, we may automatically collect certain information about your device, including your IP address, browser type, operating system, referring URLs, and pages viewed. We use cookies and similar tracking technologies to collect this data.

Health-Related Information: Because our products relate to a weight loss protocol, you may voluntarily share health-related information with us (e.g., through contact forms or consultations). We treat this information with the highest level of care and confidentiality.

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders
  • Send order confirmations, shipping updates, and receipts
  • Respond to your questions and customer service requests
  • Send promotional communications (with your consent)
  • Improve our website, products, and services
  • Comply with legal obligations
  • Detect and prevent fraud or unauthorized activity

3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

  • Service Providers: Third-party vendors who assist us in operating our website, processing payments, and fulfilling orders (e.g., payment processors, shipping carriers). These parties are contractually obligated to keep your information confidential.
  • Legal Requirements: We may disclose your information if required by law, court order, or governmental authority.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and understand where our visitors are coming from. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of our site may not function properly without cookies.

We may use third-party analytics services (such as Google Analytics) that use cookies to help us understand how visitors use our site. These services collect information sent by your browser as part of a web page request.

5. Payment Information

All payment transactions are processed through secure, PCI-compliant third-party payment processors. We do not store your full credit card number on our servers. Your payment information is encrypted using industry-standard SSL technology.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Order records are typically retained for a minimum of seven (7) years for accounting and legal purposes.

7. Your Rights & Choices

Depending on your location, you may have the following rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Request that we correct inaccurate or incomplete information.
  • Deletion: Request that we delete your personal information, subject to certain exceptions.
  • Opt-Out: Unsubscribe from marketing emails at any time by clicking "unsubscribe" in any email or contacting us directly.

To exercise any of these rights, please contact us using the information in the "Contact Us" section below.

8. Children's Privacy

Our website and products are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will take steps to delete it.

9. Third-Party Links

Our website may contain links to third-party websites, including PDF resources and video platforms (such as YouTube and Vimeo). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

10. Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Effective Date" at the top of this page. We encourage you to review this policy periodically to stay informed about how we are protecting your information. Your continued use of our website after any changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

When Health Matters

Email: [email protected]

Phone: 360-606-8172